Daymon Posted April 7, 2023 at 08:49 PM Share Posted April 7, 2023 at 08:49 PM This post was recognized by Rahman! "Well composed application." Daymon was awarded the badge 'Great Support' and 100 points. In-game username: Daymon Age: 25 Time zone: Eastern (-05:00) Discord name: DB#8511 Time played in-game: 2 Days 9 Hours Previous staff or moderation experience: Yes. Moderation and Forum Admin. Also, part of the S/A(Scammer Accusation) team on a rather large trading forum for Diablo + other games. Why do you want to be a staff member of Elyx?: I foresee this server being even greater than it already is, and want to help out in any way I can What skills or qualities would you bring to the team?: I am very patient and I'm a very fast learner. I am incredibly friendly and can get along with just about everyone. I have had a lot of different roles in leadership. Ranging from the US Military to Server staff(roles including Moderation, and Forum Administration). I have also spent a lot of time on an older Diablo trading forum as S/A(Scammer Accusation) where we lead the forum on topics involving scamming, and helping right the wrongs that people did, and acquiring the proof needed to take action. What is your availability?: My availability really changes from week to week. I work a 9-3 slide shift, meaning I work 3-12 hour days. Then I'll have 3 days off. Then I switch and work 3-12 hour nights, and have 3 days off. Rinse and repeating. So my availability is days and nights, depending on the week. What experience do you have with OSRS or RSPS? I have been playing OSRS since 2005(off and on), and have been playing RSPS' since about 2010 give or take. OSRS and RSPS' take up majority of my free time. Still playing both. How familiar are you with the specific features and gameplay mechanics of Elyx? I would say I'm fairly familiar. I've been playing for well over a week now. I am still learning a fair bit, and have a lot to learn still, but I have picked up quite a lot. Have you ever been a part of an in-game support team before? If so, what did you learn from that experience? I have. I learned that the biggest part of an RSPS is the community. Keeping the community happy, and keeping the community properly engaged is tremendous. And that all starts with staff. How comfortable are you working in a fast-paced, sometimes high-pressure environment? Fast-paced and high-pressure environments are where I live. I feel like I thrive better in these types of environments. What qualities do you think are essential for someone working in a support role for an online gaming community? I feel like people must be patient, and very even-tempered. People will sometimes fly off the handle, or just become agitated when things are going wrong for them, and you must be able to take that into consideration. So as we're trying to help people with their problems we must keep that in our mind, to not take anything personally. How do you approach situations where you don't have all the information needed to solve a player's issue? I would simply relay that I unfortunately do not have the experience, or ability, to fix said players issue. I would then inform them that I am escalating the issue to the next highest staff member that is on and available to help further. How would you handle a situation where a player is being abusive or harassing others in the game? Swiftly warn the player harassing or abusing others to stop, and that they'd only have one warning. If this did not deter them, I would mute said player and inform higher staff about the issue, to discuss how to further handle the situation. Describe a time when you had to make a difficult decision in a support role. How did you handle it? Once there was someone who was PKing and ended up losing more than what they wanted to(took extra valuable items without noticing) and this player was furious. Came into discord yelling, was spamming in chat saying obscene. Now unfortunately there wasn't anything we could do since this was the players fault, but I had to mute the play and politely message the player on discord telling him he should probably take some time to cool off, and that the mute wasn't permanent and nothing was personal. After a day or two, the player came back and apologized. No further action was taken thankfully. What kind of training or resources would you need to be successful in this role? I personally wouldn't need anything in particular. I would just need to keep playing, and keep adding onto the already growing knowledge-base I currently have. How would you balance your role as a support staff member with your own personal gameplay goals? I wouldn't need to adjust much as is, but definitely spending time watching the chat, making sure people that need help are helped, and making sure that people that need help know that I'm there if they need me. Just making sure to keep paying attention. 1 Link to comment Share on other sites More sharing options...
Duke Posted April 9, 2023 at 02:25 PM Share Posted April 9, 2023 at 02:25 PM Welcome to the Team! Promoted to Joint Server Support therefore his Authority In-game, Forums, Discord as-well-as any other platforms on which Elyx exists. 1 Link to comment Share on other sites More sharing options...
Risker Posted November 6, 2023 at 08:45 PM Share Posted November 6, 2023 at 08:45 PM Daymon has left us due to something serious promoted to Veteran Thank you for all your hard work! Link to comment Share on other sites More sharing options...
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