Svpport's Application

[Svpport]

In-game username:

Svpport

Age:

26

Time zone:

CST

Discord username:

Svpport

Time played in-game:

Since 12/26/2023

Previous staff/moderation experience:

Sadly none but I am confident in my ability to carry out the tasks that would be expected out of me.

Specify your current availability in terms of time slots or hours per week/day:

Monday–Friday: ~10:00–15:00 & 21:00–23:59.

Saturday–Sunday: ~8:00–23:59 as needed unless something comes up last minute.

Why do you want to be a part of the Elyx staff team?

I am an active player and while I haven’t played as long as some of the others I feel as though I’ve gained the trust and likeness from a lot of other players. I have learned enough about the server where I can provide assistance to others about most of what the server consists of. I can prove to be a beneficial asset to Elyx with this role.

What skills/qualities would you bring to the team?

I’m a determined player and person who even when given a new opportunity can learn how to carry out the expected tasks at hand. As an ironman in the game I’ve learned a lot about Elyx in-game where other players may not have had to think/worry about. This has given me insight on aspects non-irons haven’t had to run into e.g. what works best to level skills when skilling materials are short. 

What experience do you have with OSRS or RSPS?

I’ve played OSRS for years and have nearly maxed an account on there and have dabbled with random RSPS’s years back and just recently decided to jump back into an RSPS where I found this one if I remember right just from a random ad. Instantly found myself enjoying and grinding this server from day 1. With all my experience from OSRS I know how the game works and where to find really anything in the game and the mechanics that go with all of the boss’s, minigames, etc..

How familiar are you with the specific features & gameplay mechanics of Elyx?

I have tried/done (to my knowledge) every minigame and boss in the game now enough to understand not only how to successfully do them in general but also what works best to do them with the most efficiency when you’re an ironman without access to strong gear right away. The only gameplay aspect I do not have much experience with is PvP.

Have you ever been a part of an in-game support team before? If so, what did you learn from that experience?

I am a supervisor for the job I have currently where I have to lead, with other supervisors, a team of other employees and teach new employees how to carry out the responsibilities of the job and how to perform them in the most efficient way. Basically teaching them how to be successful in the line of work. Like how real life jobs work, you have to start at the bottom as a regular employee in the job in order to understand how to be successful and I feel as though the time I’ve spent playing Elyx I now know mostly everything there is to teach to new players and assists others.

How comfortable are you working in a fast-paced, sometimes high-pressure environment?

I have learned how to keep my cool in situations where people may be panicked and are expecting the most from you when you are doing your best to help. I am lucky enough to have very few real life stressors that could affect how I act in-game currently.

What qualities do you think are essential for someone working in a support role for an online gaming community?

As a server support for an online game, people need someone who can be readily available and also online during the peak hours of the day otherwise they lose interest in the overwhelming environment of a new game. You’re confused and don’t know where to start so you need someone to guide you and I feel I have the ability to guide players in the right direction. Ironman is a tough to start mode but I jumped right into it ready to go. You need to be able to keep your calm but also be assertive when dealing with players doing things against the better of the game.

How do you approach situations where you don't have all the information needed to solve a player's issue?

If I ever came across a situation where I didn’t have the information expected, I would try to lead them in the right direction of where to find that answer, whether that be looking on the website or telling them which player might know the answer instead. And of course then learn the answer myself for the future.

How would you handle a situation where a player is being abusive or harassing others in the game?

As server support, yes you want to be the one who is cool headed and a friendly face to the server, but you also need to know when to assert yourself against players causing issues in-game. You need to be patient with players like that and try to cool down the situation, not be aggressive to them and make it worse.

Describe a time when you had to make a difficult decision as a support role. How did you handle it?

In my job I have had to talk with plenty of employees who you can tell absolutely don’t want to be there and don’t want to do the job expected of them. It needs to be addressed and I am okay with being the person that needs to do that if it helps control the issue quicker.

What training/resources would you require to be a successful server support?

While I feel I’ve learned a lot about Elyx already, there’s always more to learn and that’s something I feel happens as time goes on in the role, you learn more and more and get involved in many different situations and learn what does and doesn't work.

Can you outline the contributions and efforts you've dedicated to Elyx thus far?

So far I have made a few comments in the suggestion tab in the discord, there’s a lot of QOL updates that could be done that I have noticed playing as an ironman and I try to make them known. As server support I think my voice could be heard more on these topics and can see if we can make those changes ASAP.

How would you balance your role as a server support with your personal life?

Obviously gaming can’t be a higher priority than personal life things but I have gamed plenty during my life and went through college in an engineering degree and learned how to balance still having time to play a few games with friends but also knowing when I need to focus on the more important things like classes. I am graduated now so I just balance gaming, my job, and personal life.